PPS Software

PPS Software

Please refer to the McLane Library for other software utilities listed within each product section.

Read our Terms of Use and Disclaimer carefully before using all accessed materials from mclanelabs.com.

McLaneTerm system requirements: Windows^® 7 or higher
Note: Windows users may receive a software alert during McLaneTerm installation. Proceed as usual to bypass this alert and install the program.

Troubleshooting USB to RS-232 Adapter that connects the computer with your McLane instrument:

Depending on the OS, some Windows PCs do not recognize the USB to RS-232 adapter (included in the instrument toolkit) that connects the computer with your McLane instrument. Download the file Windows Driver FTDI USB to RS232 .ZIP below to fix this. When complete, a new COM port will be available.

Review the Read Me and Technical Service Bulletin.
Run the file CDM21228_Setup.exe before plugging in the USB to RS-232 converter on your computer.

Title	Version	File	Release Date
McLaneTerm for Windows^®	Windows	Download from Software Utilities	3/11/2020
McLaneTerm User Manual	21.D.23	Download from Software Utilities	4/23/2021
Windows Driver FTDI USB to RS232		Download from Software Utilities	5/11/2021

SERVICE AND SUPPORT

If you prefer to speak directly to a support representative, please call +1.508.495.4000 or email us to set up a Skype call (McLane_Research) any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT), see our Support page.

CONTACT MCLANE SUPPORT

Sales with Solutions

From proposal creation to deployment and recovery, McLane is dedicated to determining the best solution for your science application. We will help you plan a purchase for your project, prepare your team with training, and work to maintain your equipment in top operating condition for years to come. Solutions include:

Pre sales

Work with our engineers to select the most appropriate instruments for your needs.

Post sales

Attend training at our site, which is included with a new instrument purchase.
Contact technical support for help at any project phase.

On-going maintenance

Order an engineering evaluation to assess your instrument wear.
Give your instrument investment a long life of field performance with instrument refurbishment and repairs.

International Customers

Localized assistance in many countries.

Contact us to discuss your project, get pricing for an instrument purchase or service, or learn more about training.

If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).

Please see our Support page for technical assistance.

CONTACT McLANE

Telephone support: +1 508.495.4000

Email: mclane@mclanelabs.com

Skype: Mclane_research

Fax: +1 508.495.3333

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