Note to our customers: Not Business as Usual, but Available as Always

Note to our customers: Not Business as Usual, but Available as Always

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While the COVID-19 outbreak has delayed research cruises and temporarily emptied labs, science doesn’t stop. Rest assured during this time of great uncertainty, as always you can rely on our commitment to you and your instruments.

McLane is still working remotely to keep our staff safe and follow the guidelines of health and government officials. Though not quite business as usual, we are here, and available to you in the following ways:

  • Email us for technical support, proposal pricing, sales inquiries and orders.
  • Connect with us via Skype or Zoom video, which we will arrange with you.
  • Contact us with any questions about a pending or current order.
  • Coming soon: Frequently Asked Instrument Q & A posts for additional self-guided technical support.

We hope you and your loved ones stay well in these turbulent times.

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Happy Holidays from McLane

SERVICE AND SUPPORT

If you prefer to speak directly to a support representative, please call +1.508.495.4000 or email us to set up a Skype call (McLane_Research) any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT), see our Support page.

Sales with Solutions

From proposal creation to deployment and recovery, McLane is dedicated to determining the best solution for your science application. We will help you plan a purchase for your project, prepare your team with training, and work to maintain your equipment in top operating condition for years to come. Solutions include:

Pre sales

  • Work with our engineers to select the most appropriate instruments for your needs.

Post sales

  • Attend training at our site, which is included with a new instrument purchase.
  • Contact technical support for help at any project phase.

On-going maintenance

  • Order an engineering evaluation to assess your instrument wear.
  • Give your instrument investment a long life of field performance with instrument refurbishment and repairs.

International Customers

  • Localized assistance in many countries.

Contact us to discuss your project, get pricing for an instrument purchase or service, or learn more about training.

If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).

Please see our Support page for technical assistance.

CONTACT McLANE

Telephone support: +1 508.495.4000

Email: mclane@mclanelabs.com

Skype: Mclane_research

Fax: +1 508.495.3333

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