News

Download McLaneTerm for your Sampler or Profiler

Download McLaneTerm to use with your McLane sampler or profiler.  McLaneTerm provides the following: Replaces MotoCross and Crosscut terminal emulation. Ships with new McLane instruments. Operates on both Windows®* and Mac* systems. Works with McLane samplers and profilers that use terminal emulation. Supports firmware updates for all types of McLane controllers. Remote feature allows technical support to see what
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RAS and PPS Perform Vent Sampling at OOI Cable Array

As part of National Science Foundation’s (NSF) Ocean Observatories Initiative (OOI) Regional Cable Array, customized Remote Access Samplers (RAS) and Phytoplankton Samplers (PPS) are installed at the largest volcano off the Washington-Oregon coast (Axial Seamount) to sample hydrothermal vent fluids. The RAS and PPS were modified by Dr. David Butterfield (Univ. of Washington) and engineers at NOAA-PMEL and UW Applied Physics Lab for
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Happy Holidays from McLane

Peace and Joy to you on this Holiday Season!  
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6 Tips to Resolve Instrument Communication Problems

Here are 6 ways to troubleshoot an instrument communication problem: Check for incorrect MotoCross communication settings. Restart MotoCross. Ensure that batteries are not dead, unplugged, or installed incorrectly. Inspect USB adapters and confirm that drivers are installed. Verify that MotoCross is not transmitting control characters. Establish that the electrical connection is functioning. Customer toolkits will
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Telephone Support

+1 508.495.4000

SERVICE AND SUPPORT

If you prefer to speak directly to a support representative, please call +1.508.495.4000 or email us to set up a Skype call (McLane_Research) any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT), see our Support page.

Sales with Solutions

From proposal creation to deployment and recovery, McLane is dedicated to determining the best solution for your science application. We will help you plan a purchase for your project, prepare your team with training, and work to maintain your equipment in top operating condition for years to come. Solutions include:

Pre sales

  • Work with our engineers to select the most appropriate instruments for your needs.

Post sales

  • Attend training at our site, which is included with a new instrument purchase.
  • Contact technical support for help at any project phase.

On-going maintenance

  • Order an engineering evaluation to assess your instrument wear.
  • Give your instrument investment a long life of field performance with instrument refurbishment and repairs.

International Customers

  • Localized assistance in many countries.

Contact us to discuss your project, get pricing for an instrument purchase or service, or learn more about training.

If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).

Please see our Support page for technical assistance.

CONTACT McLANE

Telephone support: +1 508.495.4000

Email: mclane@mclanelabs.com

Skype: Mclane_research

Fax: +1 508.495.3333

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