News

McLane facilities closed due to MA Gov Baker’s order, but Instrument Support Available

In compliance with Massachusetts Governor Baker’s order of March 23, 2020 regarding COVID-19, McLane facilities will be closed from Tuesday, 24 March at 12 noon until Tuesday, 7 April 2020. Although our building will be closed, our team remains available via remote work to support our customers. The best way to reach us is to
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Live McLane Instrument Data from 5 Field Projects

What does McLane instrument data look like?  How are the instruments used in the field?  Check out our new reference sheet and experience live McLane instrument data from 5 active projects at sea from your smartphone or computer. QR codes provide direct navigation to project web sites where current and real-time data includes: Live Imaging
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MMP/ITP Customer Notification

January 9, 2020 – All MMP and ITP customers have been emailed an important notification regarding a serious firmware bug. Download  Technical Support Bulletin-2020-01 for details if you did not receive the email.
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IFCB Awes Young Learners

The Imaging FlowCytobot (IFCB) mesmerized a group of elementary and middle school students recently during a McLane classroom visit and IFCB demo. GM Jon Mogul brought the IFCB to the Bay Farm Montessori Academy in MA where he spoke with students and helped them experience first-hand how the smart underwater microscope captures phytoplankton images from
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Telephone Support

+1 508.495.4000

SERVICE AND SUPPORT

If you prefer to speak directly to a support representative, please call +1.508.495.4000 or email us to set up a Skype call (McLane_Research) any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT), see our Support page.

Sales with Solutions

From proposal creation to deployment and recovery, McLane is dedicated to determining the best solution for your science application. We will help you plan a purchase for your project, prepare your team with training, and work to maintain your equipment in top operating condition for years to come. Solutions include:

Pre sales

  • Work with our engineers to select the most appropriate instruments for your needs.

Post sales

  • Attend training at our site, which is included with a new instrument purchase.
  • Contact technical support for help at any project phase.

On-going maintenance

  • Order an engineering evaluation to assess your instrument wear.
  • Give your instrument investment a long life of field performance with instrument refurbishment and repairs.

International Customers

  • Localized assistance in many countries.

Contact us to discuss your project, get pricing for an instrument purchase or service, or learn more about training.

If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).

Please see our Support page for technical assistance.

CONTACT McLANE

Telephone support: +1 508.495.4000

Email: mclane@mclanelabs.com

Skype: Mclane_research

Fax: +1 508.495.3333

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