News

7 Tips for Fieldwork Prep from Home

On-line access to many instrument resources is available if you’re working remotely, planning a proposal, or troubleshooting an instrument. Some helpful tips: Download McLaneTerm terminal emulation. McLaneTerm can connect a McLane engineer with your instrument if technical support is needed. A detailed User Manual is also available. See the article McLaneTerm for your Sampler or Profiler, Email us with technical
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Employment opportunity: Software engineer / system technician

McLane Research Labs is hiring an early to mid-career software engineer / system technician. This is a unique position that requires a unique applicant who is enthusiastic about bridging the gap between the programming, electronic, and mechanical aspects of our systems. Working in a tight knit group of engineers and technicians, this position requires excellent
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MMP/ITP Firmware Fix

February 27, 2020 – An MMP/ITP firmware fix has been released for the MMP/ITP RTC Clock Rollover bug. All MMP/ITP customers have been sent the firmware v5.40 link via email. Download MMP/ITP v5.40 Release Note for firmware details, or  contact McLane with questions.
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McLane Prawler Milestone in Puget Sound

(Falmouth, MA) The first McLane manufactured Prawler was deployed in Puget Sound, Seattle, WA, marking a key milestone in McLane’s technology transfer with NOAA’s Pacific Marine Environmental Laboratory (PMEL). McLane and NOAA PMEL engineers were on board the R/V Hayes in late October 2019 to observe the 180m deployment in Shilshole Bay as near real-time Prawler
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Telephone Support

+1 508.495.4000

SERVICE AND SUPPORT

If you prefer to speak directly to a support representative, please call +1.508.495.4000 or email us to set up a Skype call (McLane_Research) any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT), see our Support page.

Sales with Solutions

From proposal creation to deployment and recovery, McLane is dedicated to determining the best solution for your science application. We will help you plan a purchase for your project, prepare your team with training, and work to maintain your equipment in top operating condition for years to come. Solutions include:

Pre sales

  • Work with our engineers to select the most appropriate instruments for your needs.

Post sales

  • Attend training at our site, which is included with a new instrument purchase.
  • Contact technical support for help at any project phase.

On-going maintenance

  • Order an engineering evaluation to assess your instrument wear.
  • Give your instrument investment a long life of field performance with instrument refurbishment and repairs.

International Customers

  • Localized assistance in many countries.

Contact us to discuss your project, get pricing for an instrument purchase or service, or learn more about training.

If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).

Please see our Support page for technical assistance.

CONTACT McLANE

Telephone support: +1 508.495.4000

Email: mclane@mclanelabs.com

Skype: Mclane_research

Fax: +1 508.495.3333

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