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Category: Software

McLanePro Training Opportunity at OB’23

Friday, 31 March 2023 by mclane
Live at OB’23 in Southampton 18 April! Learn McLanePro, the NEW GUI for McLane Gen3 electronics, with Engineering Director Tim Shanahan 11:30am – 12:30pm in the Ray Beverton Classroom 044/11. See how McLanePro and Gen3 electronics improve the user experience for Sediment Traps, RAS and PPS samplers and WTS-LV pumps. Sign-up for the OB McLanePro
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  • Published in Product Update, Samplers, Software, Training
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MMP/ITP Firmware Fix

Thursday, 27 February 2020 by mclane
February 27, 2020 – An MMP/ITP firmware fix has been released for the MMP/ITP RTC Clock Rollover bug. All MMP/ITP customers have been sent the firmware v5.40 link via email. Download MMP/ITP v5.40 Release Note for firmware details, or  contact McLane with questions.
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  • Published in Deployment, ITP, MMP, News, Product Update, Profilers, Software
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MMP/ITP Customer Notification

Wednesday, 09 January 2019 by mclane
January 9, 2020 – All MMP and ITP customers have been emailed an important notification regarding a serious firmware bug. Download  Technical Support Bulletin-2020-01 for details if you did not receive the email.
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  • Published in Deployment, ITP, MMP, News, Product Update, Profilers, Software
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Download McLaneTerm for your Sampler or Profiler

Wednesday, 21 February 2018 by mclane
Download McLaneTerm to use with your McLane sampler or profiler.  McLaneTerm provides the following: Replaces MotoCross and Crosscut terminal emulation. Ships with new McLane instruments. Operates on both Windows®* and Mac* systems. Works with McLane samplers and profilers that use terminal emulation. Supports firmware updates for all types of McLane controllers. Remote feature allows technical support to see what
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  • Published in ITP, MMP, PPS, Profilers, RAS, RAS-100, RAS-500, Samplers, Sediment Trap, Software, WSD, WTS-LV
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eDNA Samplers

  • eDNA Selected References
  • Particle and Phytoplankton Sampler
  • Remote Access Sampler
  • RoCSI eDNA Sampler
  • SuPR Sampler

SERVICE AND SUPPORT

If you prefer to speak directly to a support representative, please call +1.508.495.4000 or email us to set up a Skype call (McLane_Research) any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT), see our Support page.

CONTACT MCLANE SUPPORT

Sales with Solutions

From proposal creation to deployment and recovery, McLane is dedicated to determining the best solution for your science application. We will help you plan a purchase for your project, prepare your team with training, and work to maintain your equipment in top operating condition for years to come. Solutions include:

Pre sales

  • Work with our engineers to select the most appropriate instruments for your needs.

Post sales

  • Attend training at our site, which is included with a new instrument purchase.
  • Contact technical support for help at any project phase.

On-going maintenance

  • Order an engineering evaluation to assess your instrument wear.
  • Give your instrument investment a long life of field performance with instrument refurbishment and repairs.

International Customers

  • Localized assistance in many countries.

Contact us to discuss your project, get pricing for an instrument purchase or service, or learn more about training.

If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).

Please see our Support page for technical assistance.

CONTACT McLANE


Telephone support: +1 508.495.4000

Email: mclane@mclanelabs.com

Skype: Mclane_research

Fax: +1 508.495.3333

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GET IN TOUCH

Tel: +1 508.495.4000
Fax: +1 508.495.3333
mclane@mclanelabs.com

121 Bernard Saint Jean Drive
East Falmouth, Massachusetts 02536 USA

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