Alerting our Customers: Beware of Email Scams

Alerting our Customers: Beware of Email Scams

/ / Published in Uncategorized

(June 11, 2020) We urge McLane customers to be vigilant about scams that are on the rise since the COVID-19 pandemic.

A customer has received a fake email from us instructing them to change the bank and account to pay a McLane invoice. This scam used the name of a current McLane employee, a McLane logo, and referred to a valid project tender.

Our alert customer checked with us immediately and we confirmed we did not send this email.

Your security is important to us. Please be aware of the following:

  • Check the sender address of any email from McLane. All McLane email is sent from an @mclanelabs.com address.
  • Use our wired payment instructions as provided on our McLane invoice.
  • Notify us immediately if you are concerned about email requests involving payments.
  • See other tips from the US Justice Department, about current scams.

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SERVICE AND SUPPORT

If you prefer to speak directly to a support representative, please call +1.508.495.4000 or email us to set up a Skype call (McLane_Research) any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT), see our Support page.

Sales with Solutions

From proposal creation to deployment and recovery, McLane is dedicated to determining the best solution for your science application. We will help you plan a purchase for your project, prepare your team with training, and work to maintain your equipment in top operating condition for years to come. Solutions include:

Pre sales

  • Work with our engineers to select the most appropriate instruments for your needs.

Post sales

  • Attend training at our site, which is included with a new instrument purchase.
  • Contact technical support for help at any project phase.

On-going maintenance

  • Order an engineering evaluation to assess your instrument wear.
  • Give your instrument investment a long life of field performance with instrument refurbishment and repairs.

International Customers

  • Localized assistance in many countries.

Contact us to discuss your project, get pricing for an instrument purchase or service, or learn more about training.

If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).

Please see our Support page for technical assistance.

CONTACT McLANE

Telephone support: +1 508.495.4000

Email: mclane@mclanelabs.com

Skype: Mclane_research

Fax: +1 508.495.3333

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