On-line access to many instrument resources is available if you’re working remotely, planning a proposal, or troubleshooting an instrument. Some helpful tips:
- Download McLaneTerm terminal emulation. McLaneTerm can connect a McLane engineer with your instrument if technical support is needed. A detailed User Manual is also available. See the article McLaneTerm for your Sampler or Profiler,
- Email us with technical support questions. Include screen captures and the instrument serial number.
- Review User Manuals. See the McLane Library for current and archived manuals with detailed step by step instructions and photos.
- Lookup Technical Updates in the McLane Library. These bulletins advise you of new instrument features, operational procedures, and other important instructions developed after the User Manuals are released.
- Consider spares needed for upcoming cruises. We can take orders and will have spares available as soon as the changing situation allows.
- Check out the instructional videos on our website instrument product pages. Service topics include o-ring placement and changing batteries.
- Consider these past news articles for reference: 5 Tips to Maximize your Deployment Success, 5 Tips for Drop-In Batteries, 5 Tips for your Next Instrument Deployment,
