6 Tips to Resolve Instrument Communication Problems

6 Tips to Resolve Instrument Communication Problems

/ / Published in ITP, MMP, PPS, RAS, RAS-100, RAS-500, Samplers, Sediment Trap, WTS-LV

Here are 6 ways to troubleshoot an instrument communication problem:

  • Check for incorrect MotoCross communication settings.
  • Restart MotoCross.
  • Ensure that batteries are not dead, unplugged, or installed incorrectly.
  • Inspect USB adapters and confirm that drivers are installed.
  • Verify that MotoCross is not transmitting control characters.
  • Establish that the electrical connection is functioning. Customer toolkits will now contain hardware for loopback testing to confirm the electrical connection.

See Technical Bulletin 2017-02 for more details on troubleshooting steps for each of these six issues. As always contact us with questions or if you need loopback testing hardware.

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If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).

Please see our Support page for technical assistance.

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