Here are 6 ways to troubleshoot an instrument communication problem: Check for incorrect MotoCross communication settings. Restart MotoCross. Ensure that batteries are not dead, unplugged, or installed incorrectly. Inspect USB adapters and confirm that drivers are installed. Verify that MotoCross is not transmitting control characters. Establish that the electrical connection is functioning. Customer toolkits will
Proper post-deployment equipment maintenance extends the life of your instrument and prepares it for your next cruise. Post-deployment care varies by instrument so refer to the instrument user manual, which can be accessed in our Library. Some universal best practices include the following: Run the data offload option, confirm that the data was recorded, and
If you prefer to speak directly to a support representative, please call +1.508.495.4000 or email us to set up a Skype call (McLane_Research) any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT), see our Support page.
From proposal creation to deployment and recovery, McLane is dedicated to determining the best solution for your science application. We will help you plan a purchase for your project, prepare your team with training, and work to maintain your equipment in top operating condition for years to come. Solutions include:
Work with our engineers to select the most appropriate instruments for your needs.
Attend training at our site, which is included with a new instrument purchase.
Contact technical support for help at any project phase.
Order an engineering evaluation to assess your instrument wear.
Give your instrument investment a long life of field performance with instrument refurbishment and repairs.
Localized assistance in many countries.
Contact us to discuss your project, get pricing for an instrument purchase or service, or learn more about training.
If you prefer to speak directly to McLane, call +1 508 495 4000 or email us to set up a Skype call at McLane_Research any time during our hours of operation from Monday to Friday, 0800 to 1700 (EST, EDT), 1300 to 2000 (GMT).